Careers

Who We Are

From infrastructure design to day‑to‑day smart charging management, Polara delivers tailored solutions to optimize the electrification of commercial vehicle fleets.

With impartial expertise and personalized support, fleet operators gain everything they need to ensure reliable charging operations and a smooth, sustainable energy transition.

Your Mission

Reporting to the Director of Operations, the Project Coordinator oversees the deployment of charging infrastructure—from identifying fleet charging needs to commissioning equipment at the client’s site. You will be responsible for planning, organizing, and supervising all project‑related tasks.

You will act as the main liaison between the client, internal technical teams, and external suppliers to ensure projects are delivered on time, on budget, and to the expected quality standards.

The selected candidate will become a key member of a team dedicated to developing, deploying, and operating numerous EV charging sites across Québec.

Your Role

Your main responsibilities include:

• Planning deployment activities for commercial fleet charging infrastructure.
• Understanding and analyzing client operations to define charging requirements and technical criteria for tailored solutions.
• Developing and maintaining project plans, schedules, budgets, and risk mitigation strategies.
• Coordinating and tracking the production of engineering drawings and specifications with the engineering team.
• Overseeing construction and installation work, managing suppliers, and coordinating their interventions through commissioning.
• Conducting technical site assessments and on‑site supervision when required.
• Managing client expectations and ensuring smooth communication between clients and internal teams.
• Providing technical expertise to support Polara’s sales activities.
• Preparing client presentations, technical memos, and project reports.
• Coaching clients to ensure proper operation of deployed infrastructure.
• Promoting and sharing industry best practices in project management and control.
• Contributing to the development and maintenance of the organization’s technical knowledge base.
• Performing any other related duties.

Desired Profile

• Bachelor’s degree in engineering, science, or a related field.
• 2–3 years of experience in a similar role.
• Experience in managing and delivering technical projects.
• Experience coordinating suppliers.
• Consulting engineering experience (asset).
• Experience in mobility and/or transportation electrification (asset).
• Proficiency with MS Office, project management tools (e.g., MS Project, SharePoint), and CRM/ERP systems; intermediate to advanced Excel skills.
• Bilingualism required. Advanced professional English is essential due to frequent communication with clients, suppliers, and partners outside Québec.

Skills & Qualities

• Ability to quickly understand client needs.
• Strong communication and simplification skills.
• Excellent organizational skills and proactive mindset.
• Strong team spirit.
• High level of autonomy.
• Knowledge of technical drawings (asset).
• Ability to manage multiple files simultaneously under tight deadlines.
• Strong interest in transportation electrification and energy transition.
• Member of the Ordre des ingénieurs du Québec (asset).
• PMP certification (asset).
• Valid Class 5 driver’s license.

Benefits Program

Employee well‑being is a top priority. We offer a comprehensive and competitive benefits package, including:

• Hybrid work (policy based on distance) and flexible schedule.
• Full insurance plan, including telemedicine.
• Retirement savings plan with employer contribution.
• Sports activity allowance.
• Reimbursement for travel to the office.
• Voluntary individual training budget.
• Employee Assistance Program (EAP).
   

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Equal Opportunity Employer

Polara is an equal opportunity employer and encourages individuals of all races, religions, ethnicities, gender identities, sexual orientations, ages, immigration statuses, and abilities to apply.

Note: This job description is intended to provide essential information about the role and is not an exhaustive list of tasks, responsibilities, or working conditions.

Type: full time

About Polara

Join a passionate, committed, and driven team at the forefront of an industry that is making a real difference in the world: transportation electrification. The work you do here will have a meaningful impact. At Polara, we don't just adapt to change. We help shape it.

Polara is a service company that helps organizations transition to electric vehicle fleets. Through a turnkey approach, we support our customers every step of the way—from selecting, designing, and installing EV charging infrastructure, to optimizing charging operations through our Cleo platform, as well as providing financing solutions and carbon credit management. Our comprehensive approach not only simplifies the transition to electric transportation but also makes it financially viable and profitable, enabling long-term sustainable investment. 

Your Role

Polara is looking for a passionate professional who thrives on delivering outstanding customer experiences and building long-term client relationships. 

Reporting to the Vice President, Product Development & Technology, the Customer Success & Solutions Manager will be responsible for guiding customers throughout their entire journey to ensure satisfaction, retention, and the maximization of value from Polara's solutions. 

The successful candidate will support site owners by optimizing their user experience while partnering with the Sales team to promote the company's products and services. This role serves as the primary liaison between customers and internal teams, providing proactive, strategic guidance on how to best leverage Polara's solutions.

Key Responsibilities 

• Train customers on the effective use of the platform, from basic functionality to advanced features.  
• Drive successful user onboarding and long-term adoption of the platform.  
• Act as the liaison between customers and the Research & Development team by communicating enhancement requests and product feedback.  
• Deliver product presentations and platform demonstrations during sales meetings with prospective customers.  
• Build and maintain strong customer relationships by serving as the primary point of contact for questions, guidance, and issue resolution.  
• Develop a deep understanding of customers' business needs and objectives.  
• Analyze, clarify, and prioritize customer functional requirements to recommend appropriate solutions.  
• Develop and maintain in-depth knowledge of customers' operational workflows and use cases (charging network operators) to anticipate future needs.  
• Monitor customer project progress and collaborate with technical teams to ensure clear and transparent communication among all stakeholders.  
• Serve as the primary customer contact following implementation and throughout the customer lifecycle.  
• Contribute to customer retention and account growth initiatives.  
• Identify upselling, cross-selling, and renewal opportunities.  
• Document customer interactions and activities within the CRM.  
• Participate in the continuous improvement of customer success processes.  
• Prepare and present customer performance reviews and business updates as required.  
• Gather customer feedback and communicate insights to the Product team.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Marketing, Information Technology, Software Engineering, or a related field.  
• Minimum of 5 years of experience in Customer Success, Customer Experience, Account Management, or a similar customer-facing role.  
• Experience in a technology, SaaS, or software environment is considered a strong asset.  
• Excellent interpersonal skills with the ability to build trusted relationships with customers.  
• Strong analytical thinking and problem-solving abilities.  
• Ability to simplify technical concepts and communicate them effectively to a variety of audiences.  
• Customer-focused mindset with a strong results orientation, analytical approach, and curiosity for technology and product applications.  
• Comfortable delivering presentations and interacting with stakeholders at all organizational levels.  
• Ability to manage multiple priorities simultaneously while maintaining high-quality service.  
• Excellent verbal and written communication skills.  
• Highly organized, self-motivated, and detail-oriented.  
• Collaborative team player who works effectively across departments.  
• Bilingual in French and English (spoken and written) to support both French- and English-speaking customers.

Working Conditions 

• Hybrid position based at the company's headquarters in Longueuil, Quebec.  
• Commitment to upholding and promoting the company's values in all professional interactions.

Benefits Package 

Employee well-being is our top priority. We offer a comprehensive and competitive benefits program, including: 

• Full insurance coverage
• Competitive base salary
• Retirement savings plan with company contribution
• Office commute allowance
• Training allowance
• Employee assistance program
• Flexible working hours
• Telemedicine access
• Sports activity allowance 
   

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Polara is an equal opportunity employer and encourages applications from individuals of all races, religions, ethnicities, gender identities, sexual orientations, ages, immigration statuses, disabilities, or any other characteristics protected by law.